CUSTOMER SERVICE

For faster service please email us at: customerservice@runnersgear.com

In most cases, when contacting us via email you will receive a reply more quickly than via the phone. We are also more likely to return emails after hours and on weekends.

Please email us if you have a problem with a product as we quite often will need the issue documented by you to forward to the manufacturer.

Requests for refunds and product returns must also be in writing to insure that your requests is documented and handled per your wishes.

Please note:

Orders placed by phone do not qualify for free shipping if over $100 and the item(s) will be charged at the manufacturers suggested retail price.

Orders placed on-line which are over $100 receive free shipping and our discounted pricing.

Should you need to call:

Please call 1-888-254-0996 Monday - Friday 8:00AM - 5:00PM PST

Thank you for complying with these policies as it allows us to offer excellent pricing due
to the reduced staffing requirements.